I will not buy from them again, they don't stand behind their product, and you will not get a refund if your tiles look nothing like a sample in the showroom, you can't return anything. When I called the Daltile the associate was not helpful at all, told me there is nothing she could do, she did not apologize, and the manager was not available for the next 2 weeks. So I had to go to the outlet like Floor and Decor and get something that would work with my tile so the remodel could continue. To keep it short, they had no idea where the track with that delivery was. When my contractor was calling to find out about the backsplash, the date was beeing pushed forward every time. It was ordered well in advance, after about 3 weeks, there was no backsplash, my contractor was ready to do the tiles, and the backsplash. Its so tough to select this based on such. I picked my tiles for the bathroom remodel there, and the backsplash. Hello We are building a new home with Gehan and just picked our floors. As it turned out mediocre service turns into horrible one, it's only a matter of time. They do not deserve our hard-earned money.ĭon't get tempted to buy tiles there based of their showroom look, it's like a trap and nothing more. They are a total waste of time and save your money and time for someone else that is more trustworthy and customer-centric. Please do not use them or let any contractor tell you to use them. This led me to do some search about them on the web to see what others are saying and that is how I ended up on this site. Do not seem to have employees who know what they are doing. When asked through my contractor that a two weeks project has now exceeded a month's time, what discount can be given to the customer, their shameless salesperson offered one free pallet! That folk is about $40-$50.ģ. Total lack of quality control or check on what is being shipped for an orderģ. How to put together and ship an order correctly?Ģ. We are still waiting to get things done due to the total incompetence and neglect from this company and do not be fooled by their wonderful website.ġ. The contractor placed the order around mid to late March and today is. Upon receiving rave reviews from a contractor, we decided to go with Tiles from Daltile. We were going to replace the carpet with a hardwood floor in our home. Companies and leadership will not change without them feeling the pinch financially.these companies take customers for granted. However, today I am over my patience and want to make sure that I warn everyone about this. This is the first time ever I am writing a negative review for any company in my lifetime.ĭo not use Tiles from Daltile Tiles Company Buyer be warned! I can literally cut and paste reviews from many who have already shared on this site. " Save your hard earned money for someone else!"
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